Island Quest Boat Charters Booking Conditions
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Introduction
These terms and conditions form the contractual basis between you and Island Quest Boat Charters (“we”, “us”, “our”). Upon requesting a booking confirmation, it is understood that you have read and agreed to these terms, which detail our mutual rights and obligations.
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Liability
- General: We are not liable for loss, damage, accidents, illness, delays, or cancellations resulting from events beyond our control, including adverse weather and natural disasters.
-Safety: The safety of our passengers is paramount. Our Licensed Captain, who is qualified and certified, is always in command.
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Changes and Cancellations
- We reserve the right to alter routes, pick-up, and drop-off points due to weather or safety considerations. Any changes will be communicated promptly.
- By booking and paying a deposit, you accept these terms, including the Waiver conditions.
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Offers, Discounts, and Charters
- Special Offers & Discounts: Contact us directly for information.
- Private Boat Charters: Prices vary by boat and passenger number, including a licensed captain, fuel, port fees, and taxes.
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Facilities and Conditions
- Our boats come equipped with a marine toilet and fridge.
- Charters are customizable, pet-friendly, and start at the booked time. Late arrivals may not result in extended charter times.
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Accessibility and Delays
- Please contact us for accessibility information.
- The captain decides on proceeding with or cancelling the charter in case of late arrivals, without extending the scheduled end time.
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Alcohol and Conduct
- Alcohol consumption by those under 18 is prohibited. We may request photo ID.
- Misconduct may result in the charter being paused or terminated without a refund.
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Liability and Passenger Responsibilities
- Island Quest Boat Charters is not responsible for loss or damage to passenger property.
- Passengers are liable for damages they cause and undertake all activities at their own risk.
General Liability
- We are not liable for personal injury or damage before, during, or after the charter.
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Payment, Refunds, and Weather Policy
- Group bookings are confirmed with an invoice, payable before the trip.
- Full refunds are provided for cancellations made 48 hours in advance. Later cancellations are not refunded.
- Weather-related charter cancellations may result in an alternative date or a refund.
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Environmental Responsibility
- Passengers must follow environmental guidelines and dispose of waste properly.
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Complaints Procedure
- Immediate reporting of complaints is encouraged for timely resolution. Formal complaints must be submitted in writing within 14 days of the charter's conclusion.
By booking with Island Quest Boat Charters, you acknowledge and accept these terms and conditions.